JOB SUMMARY: The Fulfillment Associate will be responsible for managing & coordination with inventory for stocks availability, fulfilling customer orders, and ensuring all orders are shipped accurately and on time. The ideal candidate should have a strong understanding of ecom order processing, particularly with Shopify’s order management system, excellent organizational skills, and the ability to work in a fast-paced, dynamic environment.

Key Responsibilities:

ORDER PROCESSING

• Process order placed in .ph platforms (ALT and RAPTOR) including preparing Sales Receipts from QB
• Prepare and create Sales Invoices.
• Respond to customer queries promptly, accurate and professionally
• Maintain up-to-date product knowledge (at least the basic) and the ongoing promotions in.ph platforms (ALT and RAPTOR)

ORDER DELIVERY AND PAYMENT PROCESSING:

• Assist customer for any payment validation process
• Help in validating possible scam orders and coordination with our 3 party bank institutions.
• Provide status updates to the customers regarding the delivery of the purchased items.
• Provide a copy of waybill document to the customers

OTHER TASKS

• Collaboration with all the internal counterparts from time to time for any related concerns encountered.

Qualifications:

• Graduate of any four-year bachelor’s degree.
• Previous experience in fulfillment, warehouse, or e-commerce operations, particularly in handling Shopify Orders and order management tools.
• Excellent attention to detail and organizational skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong and good communication skills, both written and verbal, and the ability to professionally interact with customers.
• Problem-solving skills and ability to troubleshoot shipping or inventory discrepancies.
• A positive, can-do attitude and willingness to contribute to team goals.

Benefits:

• Basic Pay
• Government-mandated contributions
• Sick Leaves and Vacation Leaves upon hiring

Perks:

• HMO
• Merit-based incentives
• Employee discount

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Health insurance
• Paid training

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Bonus pay

Work Location: In person